1. What types of women’s clothing do you offer?
We offer a wide range of women’s fashion including casual wear, office wear, dresses, outerwear, and seasonal collections. Our styles combine comfort, elegance, and affordability.
2. Do you ship internationally?
Yes, we offer both domestic and international shipping. Shipping times and fees vary depending on your location. You can refer to our Shipping Policy or contact our team for specific details.
3. How long does it take to process and ship an order?
Orders are usually processed within 1–3 business days. Delivery timelines:
- Domestic (China): 2–5 business days
- International: 7–20 business days depending on region
4. Can I return or exchange an item?
Yes. We accept returns and exchanges under specific conditions. Items must be returned within 7 days of receipt, unused, and in original packaging. Please review our Refund and Returns Policy for details.
5. What should I do if I receive a defective or wrong item?
If your item is damaged or incorrect, please contact our support team within 48 hours of delivery. Include your order number and photos of the item. We’ll resolve the issue promptly.
6. How can I contact customer support?
You can reach us via:
- Email: [Insert Email Address Here]
- Phone: [Insert Phone Number Here]
Our support hours are Monday–Friday, 9 AM–6 PM (CST).
7. Do you offer wholesale or bulk purchasing?
Yes, we support bulk orders and wholesale cooperation. If you are a retailer or distributor, please contact us to discuss your needs.
8. How can I track my order?
Once your order is shipped, we will send you a tracking number and carrier link via email. You can also reach out to us for updates on your shipment.
9. Where are you located?
Our office is located at:
No. 18, Innovation and Entrepreneurship Shared Office, 1st Floor, Standardized Factory Building, Ordos Comprehensive Bonded Zone, Ejin Horo Banner, Ordos City, Inner Mongolia Autonomous Region, China