Refund and Returns Policy

Company Name: Inner Mongolia Yilaijia Import and Export Trading Co., Ltd
Address: No. 18, Innovation and Entrepreneurship Shared Office, 1st Floor, Standardized Factory Building, Ordos Comprehensive Bonded Zone, Ejin Horo Banner, Ordos City, Inner Mongolia Autonomous Region
Product: Women’s Clothing
Email: fghf@qianlongtrading.site
Phone: 18233342432
Effective Date: [Insert Date]

Refund and Returns Policy

At Inner Mongolia Yilaijia Import and Export Trading Co., Ltd, we value your satisfaction. If you’re not entirely happy with your purchase, we’re here to help. Please review our refund and return policy below:

1. Return Eligibility

You may request a return or exchange under the following conditions:

  • The request is made within 7 days of receiving your order
  • Items must be unused, unwashed, and in original condition with tags and packaging intact
  • Items must not be listed as non-returnable (see section 3)

To begin the return process, email us at fghf@qianlongtrading.site with your order number and reason for return.

2. Refund Process

Once we receive and inspect your returned item:

  • We will notify you by email regarding the approval or rejection of your refund
  • If approved, a refund will be issued to your original payment method within 5–10 business days
  • Shipping charges are non-refundable, unless the return is due to our error

3. Non-Returnable Items

We do not accept returns or refunds for the following:

  • Items marked as Final Sale
  • Undergarments, bodysuits, or swimwear due to hygiene reasons
  • Customized or personalized items
  • Items returned after the 7-day return window

4. Exchanges

We offer exchanges in the following cases:

  • Wrong item, size, or color was delivered
  • Defective or damaged items upon arrival

To request an exchange, contact us at fghf@qianlongtrading.site within 48 hours of delivery. We will arrange for a replacement if available or offer a refund/store credit.

5. Return Shipping

  • Customers are responsible for the return shipping costs unless the return is due to a defect or incorrect item
  • We recommend using a trackable shipping service
  • We are not responsible for returns lost in transit

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Email us at fghf@qianlongtrading.site within 48 hours
  • Include your order number, description of the issue, and clear photos of the item
  • We will offer a replacement, refund, or credit depending on the situation

7. How to Request a Return

Please include the following in your return request email:

  • Full name and order number
  • The item(s) you wish to return
  • Reason for return
  • Photos (if the product is defective or incorrect)

Send your request to: fghf@qianlongtrading.site

8. Contact Us

If you have any questions about this policy, please contact:

📧 Email: fghf@qianlongtrading.site
📞 Phone: 18233342432
📍 Address: No. 18, Innovation and Entrepreneurship Shared Office, 1st Floor, Standardized Factory Building, Ordos Comprehensive Bonded Zone, Ejin Horo Banner, Ordos City, Inner Mongolia Autonomous Region, China

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