At Inner Mongolia Yilaijia Import and Export Trading Co., Ltd, we are committed to delivering your order in a safe and timely manner. This Shipping Policy outlines how we handle processing, delivery, and related logistics for all customer orders.
1. Shipping Destinations
We offer shipping to the following regions:
- Domestic: Mainland China
- International: Select countries in Asia, Europe, North America, and Oceania
If you’re unsure whether we ship to your country, please contact us before placing an order.
2. Order Processing Time
- All orders are processed within 1–3 business days
- Orders placed on weekends or holidays will be processed on the next business day
- During high-volume periods (e.g., holidays or promotions), processing may take longer
3. Estimated Delivery Time
| Region | Estimated Time |
|---|---|
| Mainland China | 2–5 business days |
| Asia-Pacific | 5–10 business days |
| Europe & North America | 7–15 business days |
| Other International | 10–20 business days |
Note: These are estimates and may vary due to customs delays, carrier conditions, or force majeure events.
4. Shipping Fees
- Shipping charges are calculated at checkout based on destination, weight, and delivery method
- Free shipping may be available during certain promotions or above a minimum purchase threshold (check homepage or banners)
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email
- You can use the provided link to monitor the progress of your delivery
- If you do not receive tracking info within 3 business days, contact us at fghf@qianlongtrading.site
6. Customs, Duties & Taxes
- For international orders, you are responsible for any customs duties, taxes, or import fees imposed by your country’s regulations
- We will provide proper documentation to assist in the customs process
7. Delays or Delivery Issues
- If your parcel is significantly delayed or lost, please notify us within 7 business days
- We will assist in filing a claim with the carrier and take appropriate action (reship/refund)
8. Address Accuracy
Please ensure that your shipping address is correct and complete when placing an order. We are not responsible for packages lost or delayed due to incorrect address details.
9. Contact Us
For any shipping-related questions, please contact:
📧 Email: fghf@qianlongtrading.site
📞 Phone: 18233342432
📍 Address: No. 18, Innovation and Entrepreneurship Shared Office, 1st Floor, Standardized Factory Building, Ordos Comprehensive Bonded Zone, Ejin Horo Banner, Ordos City, Inner Mongolia Autonomous Region, China